Shipping policy

Last Updated: March 4, 2026

Thank you for shopping with Moslin. This Shipping Policy explains how and when orders are processed and delivered.

1. Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-volume periods (including festive collections such as Eid launches, limited drops, and promotional periods), processing times may extend to 5–10 business days.

Orders are not processed on weekends or public holidays.

You will receive a confirmation email once your order has shipped.

2. Shipping Time Estimates

Shipping times depend on your location and selected shipping method.

Estimated delivery times (after processing):

Standard U.S. Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

Delivery timelines are estimates only and are not guaranteed.

Moslin is not responsible for delays caused by:

Shipping carriers
Weather conditions
Customs processing
Incorrect address provided by the customer
High seasonal demand

3. Shipping Rates

Shipping rates are calculated at checkout based on:

Delivery location
Package weight
Selected shipping speed

Any shipping fees paid at checkout are non-refundable.

4. Incorrect Address Policy

Customers are responsible for providing accurate and complete shipping information.

If an incorrect address is provided:

We are not responsible for lost packages
Reshipping fees may apply
Refunds will not include original shipping charges

If you notice an error in your address, contact us immediately at moslinlifestyle@gmail.com. We cannot guarantee address changes after an order has been processed.

5. Lost, Stolen, or Marked Delivered Packages

Once a package has been handed over to the carrier, responsibility transfers to the customer.

Moslin is not responsible for:

Packages marked as “Delivered” by the carrier
Lost or stolen packages after delivery
Delivery to incorrect addresses provided at checkout

If your package is marked delivered but not received:

Contact the carrier directly
Check with neighbors or your local post office

We will assist with filing claims when possible, but we do not guarantee replacement or refund for carrier-confirmed deliveries.

6. International Shipping (If Applicable)

International orders may be subject to:

Customs fees
Import duties
Taxes

These charges are the responsibility of the customer.

Moslin is not responsible for customs delays or additional international charges.

7. Pre-Orders & Limited Drops

For pre-order or limited-edition items:

Estimated shipping dates will be provided on the product page
Shipping timelines are approximate
Orders containing pre-order items may ship together once all items are available

We are not liable for delays in production or fulfillment outside our control.