Refund policy

Return Window

At Moslin, we offer different return windows depending on the collection purchased:

Festive / Limited Collections (including Eid Collection): 7 days from the date of delivery
Regular Collection Items: 30 days from the date of delivery

After the applicable return window has passed, we cannot accept returns.

Eligibility for Returns

To be eligible for a return:

Item must be unworn, unused, and unwashed
Tags must be attached
Item must be in original packaging
You must provide proof of purchase (order number or receipt)

Items showing signs of wear, washing, fragrance, stains, damage, alteration, or misuse will not be accepted and will be returned to the customer at their expense.

We reserve the right to deny any return that does not meet these conditions.

How to Start a Return

To initiate a return, email us at moslinlifestyle@gmail.com with:

Your order number
Reason for return
Clear photos of the item (front, back, tags attached)

Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

Return Shipping Responsibility

Customers are responsible for:

All return shipping costs
Ensuring the item is securely packaged
Providing tracking information

We are not responsible for returns lost or damaged in transit.

Original shipping fees paid at checkout are non-refundable.

Damages, Incorrect Items & False Claims Protection

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, you must contact us within 48 hours of delivery with:

Clear photos of the issue
Photos of packaging
Your order number

Claims submitted after 48 hours may not be eligible for review.

We reserve the right to investigate and verify all claims. Fraudulent claims or misuse of the return policy may result in denial of refund and restriction from future purchases.